Free Support

Free Support

Free technical support is always available for the following items:

  • Installation issues for the first 30 days after purchase of the software
  • Bug Reports – Reporting is free by completing the Bug Report Form, and if a reproducible case is provided all support relating to that bug will be free of charge.
  • Error Message Reports – Automatic error message reporting is available within the application which if activated will let us know if an unexpected issue arises. If that issue turns out to be caused by an application issue again all support relating to that issue will be free of charge, otherwise you will be offered the opportunity to purchase a support contract or per incident support.

In addition all maintenance releases and updates are free of charge for the same software version and features.

We also have a Community of users who may offer support and self-help via our Forums – and our technical staff visit regularly as well to offer their assistance where applicable.

Important: We can support the application and advise on its features and optimum use, but unfortunately we cannot offer financial advice as we do not know your personal or business circumstances. You should consult your accountant for all matters related to your business and personal finances.

 

Key Benefits

  • Synergy works tirelessly for your business
  • Quickly adapts to suit the needs of your business
  • Designed to develop and grow with your business
  • Intuitively easy to use and simple to set up
  • Helps save you time and manage your business more effectively
  • Plugins for additional areas such as Stock, Payroll, Sales Orders and more
  • Custom modules available for any specialised needs your business may have
  • Ongoing, accessible and responsive support packages mean help is always at hand

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What our customers say

What makes it fantastic is the way it flexes to the needs of the actual business in terms of their systems and their processes so it's great when working with mechanics and we can put the systems in place to generate service and MOT reminders... and it works the way that their business works!

Director, Advice4Business
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