Free Support

Free Support

Free technical support is always available for the following items:

  • Installation issues for the first 30 days after purchase of the software
  • Bug Reports – Reporting is free by completing the Bug Report Form, and if a reproducible case is provided all support relating to that bug will be free of charge.
  • Error Message Reports – Automatic error message reporting is available within the application which if activated will let us know if an unexpected issue arises. If that issue turns out to be caused by an application issue again all support relating to that issue will be free of charge, otherwise you will be offered the opportunity to purchase a support contract or per incident support.

In addition all maintenance releases and updates are free of charge for the same software version and features.

We also have a Community of users who may offer support and self-help via our Forums – and our technical staff visit regularly as well to offer their assistance where applicable.

Important: We can support the application and advise on its features and optimum use, but unfortunately we cannot offer financial advice as we do not know your personal or business circumstances. You should consult your accountant for all matters related to your business and personal finances.

 

Key Benefits

  • Synergy works tirelessly for your business
  • Quickly adapts to suit the needs of your business
  • Designed to develop and grow with your business
  • Intuitively easy to use and simple to set up
  • Helps save you time and manage your business more effectively
  • Plugins for additional areas such as Stock, Payroll, Sales Orders and more
  • Custom modules available for any specialised needs your business may have
  • Ongoing, accessible and responsive support packages mean help is always at hand

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What our customers say

I have to say after some initial misgivings about Synergy we are beginning to love it. We are now beginning to get good management figures from the system and I am (sadly) excited about getting the job sheets up and running and being able to analyse hours chargeable which is an area that currently deeply concerns me. To have Eurotek branded Job cards, invoices, statements, payment advice and more would be a terrific step forward and the sooner the better... [As for support] It is refreshing to always get the answer, and  pretty much on a 24/7 basis. So very helpful. We just did not realise how much we had/have to learn, and indeed how much we did not know and how little information we were getting from the previous system. This is life changing. Synergy is changing the way we do things and has the best support for dummies ever encountered. Thank you for your excellent service and for the constant evolution of Synergy [to meet our business needs].

Managing Director, Eurotek Marine
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