Free Support

Free Support

Free technical support is always available for the following items:

  • Installation issues for the first 30 days after purchase of the software
  • Bug Reports – Reporting is free by completing the Bug Report Form, and if a reproducible case is provided all support relating to that bug will be free of charge.
  • Error Message Reports – Automatic error message reporting is available within the application which if activated will let us know if an unexpected issue arises. If that issue turns out to be caused by an application issue again all support relating to that issue will be free of charge, otherwise you will be offered the opportunity to purchase a support contract or per incident support.

In addition all maintenance releases and updates are free of charge for the same software version and features.

We also have a Community of users who may offer support and self-help via our Forums – and our technical staff visit regularly as well to offer their assistance where applicable.

Important: We can support the application and advise on its features and optimum use, but unfortunately we cannot offer financial advice as we do not know your personal or business circumstances. You should consult your accountant for all matters related to your business and personal finances.


Key Benefits

  • Synergy works tirelessly for your business
  • Quickly adapts to suit the needs of your business
  • Designed to develop and grow with your business
  • Intuitively easy to use and simple to set up
  • Helps save you time and manage your business more effectively
  • Plugins for additional areas such as Stock, Payroll, Sales Orders and more
  • Custom modules available for any specialised needs your business may have
  • Ongoing, accessible and responsive support packages mean help is always at hand
  • HMRC recognised for Making Tax Digital

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What our customers say

I thought the demo [of Synergy that you did at our offices] was excellent – you took your time and went through the software without jumping about to the ‘best bits’... We were all very positive about the software and could all see opportunities for our departments to speed things up.

Director, Acumen Business Law
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