We have now introduced a new telephone number for the benefit of our customers. The new number is
0345 193 0617
Calls to this number are included in free call packages, and if you don’t have one of those then they are charged at the same rate as an 01 or 02 number. This means that even customers with mobile phones will be able to call in most cases effectively without charge, and even those who do have to pay for their calls will only pay the standard charge for a normal geographic number.
The management options available for this new number will allow us to expand the number of lines, the number of callers, and even the location of the final call answer at will. This will provide advanced disaster management, since if the local exchange goes down or our offices were to be destroyed we could reassign the calls to another number to ensure that we can still provide ongoing sales and support services.
Other numbers previously advertised are still available in case they are needed, and to allow users to get used to the new number. Some, like the 0845 numbers, will be discontinued eventaully but plenty of notice will be given before that happens. We are unable to provide an 03 number for fax calls, but they are now so rare we are seriously considering removing the fax service altogether.
Note that some mobile or landline numbers given out for specific support appointments may not be manned at other than the appointed times, so the new number should be used at all times unless instructed otherwise.